About Us

Shoperts is a North American startup transforming how overseas customers shop Pakistani fashion. Through our consultant-led service model, we help customers bring their fashion ideas to life by guiding them through sourcing, customization, quality assurance, and international delivery. Our mission is to make Pakistani fashion more accessible worldwide through exceptional customer service and expert fashion guidance.

Role Overview

This is a sales-driven role within the fashion industry. As a Client Consultant, you will be responsible for managing incoming customer inquiries and converting them into paid orders. You'll combine your knowledge of Pakistani fashion with strong sales and relationship-building skills to deliver an exceptional customer experience from the first inquiry through order confirmation.

Key Responsibilities

Manage customer inquiries via WhatsApp, live chat, email, and phone calls.
Convert inquiries into paid orders through consultative selling and consistent follow-ups.
Understand each customer's style preferences, budget, and delivery timeline.
Recommend suitable Pakistani fashion brands, fabrics, and designs based on customer needs.
Guide customers through the buying process and simplify decision-making.
Build trust and maintain strong customer relationships throughout the sales journey.
Coordinate with Fashion Consultants to ensure accurate sourcing and execution.
Review quotations for accuracy before sharing them with customers.
Track customer orders and proactively provide status updates.
Maintain detailed customer records within internal systems.
Meet individual and team sales and conversion targets while delivering outstanding customer service.

Requirements

Based in Pakistan (Remote).
Primary shift available: 7:00 PM – 2:00 AM EST (Toronto/New York time) shift, secondary shift available 9:00 AM – 5:00 PM EST. Shift assignments may vary based on business needs, seasonal demand, and team scheduling, so flexibility is essential.
Previous experience in sales, customer service, client success, or a customer-facing role.
Excellent spoken and written English (mandatory).
Strong understanding of the Pakistani fashion industry, including brands, fabrics, tailoring, and current trends.
Demonstrated ability to build relationships, overcome objections, and close sales.
Highly organized with the ability to manage multiple customer conversations simultaneously.
Comfortable using online platforms, CRM systems, and digital communication tools.
Reliable internet connection and a professional home working environment.

We're looking for someone who

Has a genuine passion for Pakistani fashion.
Is naturally confident, proactive, and customer-focused.
Enjoys selling through consultation rather than pressure.
Has exceptional follow-up and relationship-building skills.
Can identify serious buyers and effectively prioritize leads.
Is results-driven and motivated by achieving sales targets.
Thrives in a fast-paced startup environment.
Is adaptable and comfortable with evolving processes and business needs.

What We Offer

Competitive fixed monthly salary.
Attractive performance-based commission structure.
Fully remote work environment.
Opportunity to work with an international North American customer base.
Career growth within a rapidly growing startup.
Comprehensive onboarding and training on our systems, processes, and North American customer service standards.
The opportunity to be part of a company redefining how Pakistani fashion reaches customers around the world.